How to: Release notes template

publication Date | [Specific (sub) -Product]

General updates and highlights

If there are any important updates and or features/improvements that need to be highlighted, please do so in the top section of the release notes. Highlighting important releases plays an important part in conveying the value delivered by the development team to the internal stakeholders.

Feature release | [Insert descriptive name here]

Please provide a concise description of the feature and how this benefits the user.

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Improvement | [Insert descriptive name here]

Please provide a concise description of the improvement and how this benefits the user.

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Bug fix | [Insert descriptive name here]

Please provide a concise description of the bug that was solved and how this benefits the user

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01-05-2023 | Agent Inbox

Feature release | Requeue active calls

A highly-requested feature for Native Voice was released which enables Agents to put a caller in the queue of another WebStore. By doing so, a customer doesn't have to call back when he/she ended up at the wrong team or a has another question which will be handled by another team. To enable this feature, please contact your Customer succes manager.

See window below for a visual guide:

Improvement | Pipeline optimisation for smoother rollouts

Improvements were made to the deployment pipeline that will prevent slowdowns during future feature rollouts.

Bug fix | Auto message is sent after conversation has been archived

No auto messages were sent when a conversation was archived after starting the conversation and before the auto message delay has elapsed, this bug is now squashed.